The rules of reservation and stay hotel Reikartz King Tamar Tbilisi

1. The room will be ready on the day of your arrival from 14:00.
2. Check-out time: 12:00 departure dates.
3. Payment is charged per day of accommodation according to the estimated time.
4. The room rate includes breakfast in the hotel restaurant.
5. If you live less than 24 hours, payment is made for the full accounting day in accordance with the established time of settlement and the settlement hour.
6. In case of early departure due to the reduction in the length of the stay at the Hotel in comparison with the booked stay, the Guest undertakes to notify the Hotel about such reduction of the period of residence per day and pay a penalty at the rate of the day of residence and make a calculation for the actually provided Hotel services.
7. Room rates includes value added tax (VAT).
8. The hotel room is provided to the guest upon presentation of a passport or other identity document, as well as filling out and signing the guest's registration card.
   
   Dear guests! In order to prevent the spreading of the COVID-19 infection, we kindly ask you to follow the rules of conduct at the hotel in accordance with sanitary and hygienic recommendations.

1. Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years and adults, an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department, and also via the booking module on the website reikartz.ge
2. The Guest has the right to invite visitors to his/her room from 07:00 am to 11:00 pm. If the visitor stays in the room after 11:00, the Guest must pay the difference between double and single accommodation in case the Guest has already payed only for single accommodation. If two Guests have already been registered in the room, the Guest will be charged according to the hotel's price list for accommodating adults with extra bed in the room.
3. The guest is obliged to reimburse the hotel losses in case of loss or damage to the hotel property, and is also responsible for violations inflicted by the persons invited by him/her. The amount of damage is determined by the administration.

1. All rooms in the hotel are non-smoking. In the premises of the Reikartz Grup Otel, smoking of tobacco products is prohibited, except in specially designated places.
2. In the case of smoking tobacco products in prohibited places is a penalty of 50% of the cost of the selected room category per day.

1. Early check-in from 00:00 am to 06:00 am is paid additionally at the rate of 100% cost of the stay (breakfast is included in the price).
2. Early check-in from 06:00 am to 02:00 pm is paid additionally at the rate of 50% cost of the stay (breakfast is included in the price).
3. Late check-out from 13:00 pm to 11:00 pm is paid additionally at 10% cost of the stay per 1 hour.

These rules exist to ensure everyone enjoys their visit in safety and to maintain the hygiene of the pool water
•    Please be considerate of other pool users.
•    Please shower and visit the bathroom before entering the pool.
•    Children under 13 entering the pool must be accompanied and actively supervised at the poolside by a responsible adult, 18 years old or older. Children (5) five years and under need to have a responsible adult 18 years old or older in the water with them at all times
•    If you have a medical condition such as epilepsy, asthma, diabetes, or a heart condition, please, use the pool carefully, at your own risk.
•    Any person having a skin disease, sore or inflamed eyes, cold, nasal or ear discharge, communicable disease, or who is wearing any kind of bandage or band-aid will not be permitted in the pool.
•    Persons having any considerable area of exposed sub-skin, tissues, open blisters, cuts, etc., are warned that these are likely to become infected. Such persons may not use the pool.
•    Do not swim if you are unwell or have had diarrhea in the last two weeks.
•    Always check the depth of water before entering the pool. No running, jumping, pushing, or fighting in or around our pool.
•    Do not dive without proper supervision or experience. No street shoes are allowed on decks. Pool users must wear swimming suits or swimming trunks upon entry into the pool. 
•    Leave your belongings in the changing room in individual lockers. Do not leave your belongings unattended in the SPA center, the administration is not responsible for their loss.
•    Always wear clean swimwear.
•    No food or drink of any kind may be brought into the SPA center except water in plastic bottles.
•    Glass bottles and glasses are not permitted in the pool area.
•    Never swim under the influence of alcohol or drugs.
•    You will be asked to leave if you refuse the instructions or if your behavior threatens the safety and enjoyment of yourself or others.
•    It is forbidden to bring pets to the spa center, to bathe pets in the pool.
•    Smoking is NOT permitted anywhere in the SPA center.
•    It is forbidden to take bathrobes, towels, and other things from the spa center to the rooms or outside the hotel.
 

1. Accommodation is payable during check-in or before check-in. Payment can be made in cash, by credit card, etc.
2. Private reservation made on the site initially has the status of non-guaranteed. Non-guaranteed reservation is valid until 6:00 pm the day before arrival at the hotel. The hotel has a right to cancel non-guaranteed reservations in case of delayed payment.
3. You can confirm your reservation by making prepayment via credit card for the 1 night stay and the rate of tourist fee. The prepayment will not be returned in case of no-show at the hotel or reservation cancellation less than 24 hours before check-in.
4. By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
5. All prices are in GEL. Payment is due in GEL. We accept cash, bank transfer payments and bank cards: Visa, MasterCard, American Express and other.

1. In case of cancellation earlier than 24 hours before check-in date, cancellation of reservation is free of charge.
2. You can cancel reservation by sending an email: reservation@reikartz.ge
3. In case if Guest does not arrive at the hotel or cancels the reservation later than 24 hours before check-in date to the hotel, the amount of the prepayment is not returned and is considered a penalty paid in favor of the hotel.

1. To carry out of the restaurant dishes, cutlery, food and drinks without prior approval from the restaurant administration.
2. To bring and store in the hotel (room) substances, materials and objects, dangerous to human life.
3. Leave room to unknown persons (persons who did not complete and did not sign the guest registration card), and pass them the keys to the rooms.
4. To use electric heating appliances, not included in room equipment.
5. To use hotel and room equipment for other purposes.
6. To make noise and disturb hotel guests after 10:00 pm and until 08 a.m.
7. To bring and keep firearms, gas, pneumatic and other weapons, special equipment, armament, devices and ammunitions for them on the territory of the hotel. In case if the Guest has any kind of the weapon, special devices and means, ammunitions and bullets for them the hotel has the right to refuse of settlement.

1. Pets that are allowed to stay in the hotel include only small and medium sized “non-fighting breeds”. The hotel reserves the right to refuse the Guest accommodation with the animal.
2. Pets are allowed in hotels in no more than two pets in the same room. The cost of each animal living is 50% of 1 day of stay of single accommodation (regardless of the Guest's stay).
3. Guests arriving at the hotel with pets must have an animal passport and a veterinarian's certificate stating that all the animals were vaccinated.
4. Accommodation with animals is possible by prior agreement of the head of the Complex and only in separate rooms. Accommodation with other animals is prohibited!